Property Management Application for Supported Living Housing

Introduction

Working with a leading property company specialising in housing for supported living, recognised a gap in the market for an integrated software solution that could manage all aspects of property development and ongoing management. From capturing initial requirements to managing completed homes, GSBC created a bespoke Property Management Application tailored for the unique needs of supported living accommodation.

Background

Supported living housing requires a rigorous approach to requirement gathering, design, construction, and ongoing management. Properties must meet specific standards to ensure safety, accessibility, and comfort for vulnerable residents. Existing processes involved multiple disconnected systems and manual record keeping, which often resulted in inefficiencies, communication breakdowns, and delays.

Identifying the Need

Together with the client's leadership team, GSBC conducted a thorough review of its property lifecycle management. We identified several pain points:

• Inefficient requirements gathering and tracking
• Lack of integration between design, acquisition, and construction phases
• Manual handover to property management, resulting in lost data and missed compliance checks
• Difficulty in maintaining up-to-date records for supported living standards

Solution: Property Management Application

Working in collaboration GSBC and the Property company worked to create a unified Property Management Application. The application was designed to address every stage of the property lifecycle:

Requirements Capture

The application allowed the Property Company to input detailed requirements for supported living accommodation. This included accessibility features, safety specifications, and local authority guidelines. Stakeholders could collaborate in real time, ensuring all needs were captured from the outset.

Concept Design and Acquisition

With requirements in place, the software facilitated concept design by providing templates and design checklists aligned with supported living regulations. The acquisition module tracked site searches, negotiations, and due diligence, consolidating all relevant documents and communications.

Construction Management

The construction phase benefitted from integrated project management tools. Project Managers could assign tasks, monitor progress, and manage budgets within the application. Compliance checks were automated, flagging potential issues before they became costly delays. The system generated reports for regulatory bodies and internal review.

Ongoing Property Management

Once properties were completed, the application seamlessly transitioned into management mode. Maintenance schedules, tenant records, incident tracking, and compliance audits were all managed through the platform. Features such as automated reminders and document storage ensured the Property Company always met the rigorous standards required for supported living.

Key Benefits

• End-to-end visibility: Every stage of the property lifecycle was tracked and documented, reducing errors and improving accountability.
• Regulatory compliance: Built-in checks and reminders ensured adherence to supported living standards and local authority regulations.
• Efficiency gains: Automation replaced manual processes, freeing up staff to focus on resident welfare.
• Improved collaboration: Stakeholders could access relevant information at any time, enabling faster decision making and better outcomes for residents.

Impact on Supported Living

GSBC’s application has transformed the client's approach to housing for supported living. Residents benefit from properties that are better designed, safer, and maintained to a high standard. Staff have more time to support tenants, rather than chasing paperwork. The company has also been able to scale its operations, taking on more projects without sacrificing quality or compliance.

Conclusion

By developing a tailored Property Management Application with GSBC, the client has set a new standard for property companies operating in the supported living sector. The solution not only streamlines internal processes but also enhances the quality of life for those who depend on supported living accommodation. The client's investment in technology demonstrates its commitment to innovation and resident welfare, paving the way for future growth and excellence in the sector.